Contact information

Thank you for visiting janspart. We are dedicated to providing high-quality, durable, and ergonomic backpacks, laptop daypacks, travel rucksacks, outdoor hiking packs, school bags, and luggage accessories at accessible prices. If you have any questions regarding backpack capacity (liters), laptop compartment dimensions, water-resistance features, order status, shipping, or returns, please do not hesitate to contact our customer support team.

Customer Service Contact Information

• Email: info@janspart.shop
  (Please contact us via email for order inquiries, return requests, shipping status, backpack sizing guidance, and general support. We aim to respond to all emails within 24-48 business hours.)

• Phone: +1 (832)-776-8372
  (Our customer support team is available to assist you during business hours. Calls may be recorded for quality assurance and training purposes.)

• Customer Service Hours:
  Monday through Friday, 9:00 AM to 6:00 PM (CT)
  (We are closed on major U.S. national holidays. Messages left after hours or over weekends will be returned on the following business day.)

• Operating & Business Address:
  janspart
  15507 Marble Canyon Way, Houston, TX 77044, United States

Response Times
• Emails & Contact Forms: Within 24-48 business hours.
• Phone Support: Answered live during business hours; voicemails returned within one business day.

We look forward to helping you find the perfect pack for your daily commute, travel adventures, or outdoor journeys!