Refund policy
30-Day Return Window
We stand behind the stitching, zipper quality, ergonomic comfort, and material durability of our backpacks. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Condition Standards
To qualify for a return and full refund:
• Backpacks and bags MUST be completely unused, unworn, unwashed, free of dirt, pet hair, odors, or scuffs, and returned in original condition.
• All original hangtags, fabric labels, padded laptop sleeves, sternum straps, and removable accessories MUST remain attached and intact.
• Products MUST be returned in their original packaging to ensure clean transit back to our facility.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects (such as broken zippers, torn seams, or defective buckles) or items damaged during transit upon unboxing are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Backpacks showing clear signs of outdoor use, stains, washed fabric, or missing original hangtags.
• Items damaged due to overload beyond rated capacity or improper care.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unused items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@janspart.shop with your original order number, reason for return, and photos showing the clean condition and attached hangtags of the backpack.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the backpack neatly in its original packaging and outer box/mailer to prevent creasing or strap damage during transit.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
janspart
15507 Marble Canyon Way
Houston, TX 77044
United States
Refund Processing
Once your returned item is received and inspected at our Houston facility to confirm unused condition with tags attached, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different bag color, volume capacity, or model style, please return your unused original item for a full refund and place a new order on our website.
Damaged or Defective Products Upon Delivery
If your order arrives with broken hardware, stuck/split zippers, or fabric tears, please contact info@janspart.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.
Contact Us
For questions regarding returns, email info@janspart.shop or call +1 (832)-776-8372.